Payment
The following payment methods are offered: Paypal, credit card and instant transfer:

 

 

Bank details
Owner: Campfire Outdoors GmbH
Kärntner Sparkasse, St. Veit, Österreich
EUR – IBAN: AT89 2070 6045 0042 0197
USD – IBAN: AT78 2070 6044 8101 2732
BIC: KSPKAT2KXXX

Delivery
We deliver with DHL directly to your address. Please be sure, that the address label is correct. Delivery to post office boxes or poste restante deliveries are not possible. Any damage incurred during transport should immediately be reported by the customer after receiving the merchandise from the supplier. Warranty will remain.

In order to ensure correct delivery of all items ordered, please make sure that you enter your address correctly. Furthermore, please make use of the option to enter a different delivery address in case you are not home during the day. This specific address could be your office, for example (the delivery address is entered when ordering items online). Please note that the delivery of your items can be significantly delayed if you enter your address wrongly or enter an address where the postman does not reach you. Any package returned to Campfire Outdoor GmbH or to our Logistic Partner due to the above incorrect and/or insufficient information will require an extra delivery charge paid by the customer, before the package can be despatched again.

We offer a worldwide delivery. If your country is not listed among the options in the shop or you would like to have a big order shipped outside the EU please get in touch with us info@flyingtent.com.

Austrian VAT will be charged on shipments to all countries. Taxation and customs clearance fees must be handled locally by the customer. We would like to inform you that we do not have any influence on such costs. The total debit for customers can therefore differ slightly from the prices indicated on the corresponding Campfire Outdoors product pages due to the exchange rates and tax regulations. For further information we would like to ask you to contact your import- or customs authority in charge. A detailed summary of all costs is made in the ordering process.

You can find the respective delivery time on the product page. In case of delayed delivery, we will inform you immediately. The delivery time is about 3-5 business days. In some countries outside the EU, it takes sometimes up to 2 weeks. The delivery period starts one day after receipt of order.

 

Shipping Costs
EU 1: 14,90€ -> Free Shipping when ordering above 150€ inkl. VAT
EU 2: 18,90€ -> Free Shipping when ordering above 150€ inkl. VAT  (Albania, Belarus, Bosnia-Herzegovina, Iceland, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, Serbia, Switzerland, Ukraine)
International delivery:  $ 14,90 to $ 52,00 (exkl. VAT), depening on the country

 

Returns

Returns because of cancellation
The buyer may withdraw from the sales contract by contacting Campfire Outdoors directly, in writing (e.g. letter, e-mail) within 14 days without needing to provide reasons. The deadline is calculated according to the date on which the buyer or third person nominated by the buyer, has taken possession of the goods.  If you would like to return/exchange the goods, please contact us: moc.t1568989200netgn1568989200iylf@1568989200ofni1568989200. The buyer must bear all costs for return delivery. Within the European Union and the United States of America, there will be no duty cost. If you send back the product from outside of the European Union or the United States of America all duty cost and fees have to be covered by yourself (Incoterm DDP).

Returns because of exchange
The items may be exchanged within 30 days. Please note that items should be returned in the original packaging without any visible signs of wear or damage. If you would like to return the goods, please write us a short e-mail on moc.t1568989200netgn1568989200iylf@1568989200ofni1568989200. If the goods are packed safely, please enclose the return form / original invoice and return the parcel with the return label, which you will get from our logistic partner via email.